Your data
Delete your Dietect account
You can delete your Dietect account and the data attached to it from inside the app, at once. Without the app, you can ask by email.
In the app
- Open Dietect, signed in to the account, and go to Profile.
- Under your account, choose Delete account.
- The screen lists what will be deleted. Choose Delete my account, then Delete to confirm.
The account is deleted immediately, and you are signed out on every phone. If the app cannot reach us, nothing is deleted and it says so.
Ask by email
- Write to [email protected] from the email address you used to sign up.
- Put Delete my account in the subject line.
- We will confirm the request, delete the account within 30 days, and write back when it is done.
Asking from the address on the account is what lets us be sure the request is yours. If you can no longer reach that mailbox, write to us anyway and we will find another way to verify it.
What gets deleted
- Your account and email address, and your sign-in. You are signed out on every phone.
- Your plan — the setup answers described in the privacy policy.
- Meals logged with the account are erased from the phone you delete it on. They were never on our servers. If you ask by email instead, they stay on your phone until you uninstall Dietect or clear its storage.
What is kept, and for how long
- Records of photographs and searches — what the model proposed, your corrections, and when each search happened — are kept with nothing left that links them to you or your account, and deleted 12 months after they were made.
- Backups. Each encrypted copy of the database is deleted after 30 days, so your account is gone from every backup within 30 days.
- Your meal photographs were never stored, so there is nothing to delete.
How long it takes
From the app: at once. By email: within 30 days of your request, and we write back when it is done. Either way, backups that still hold the account expire within a further 30 days.
Questions about any of this: [email protected].